5 Signs Your Current Cleaner Isn’t Getting the Job Done

Keeping your workspace clean isn’t just about appearances, it affects staff wellbeing, safety, and how your business is perceived by clients and customers. But what happens when your current cleaning service is falling short? Whether you're running a busy office or a high-traffic gym in Mackay, a subpar commercial cleaner can create more problems than they solve.

In this article, we’ll cover five clear signs that your cleaner isn’t getting the job done and what to do about it.

Summary: If your current commercial cleaning provider is missing key tasks, arriving late, or not meeting agreed standards, it could be time to re-evaluate your options. A clean and hygienic workplace should be non-negotiable. This article outlines the red flags to watch for and helps business owners in Mackay understand when it’s time for a change.

1. You’re Noticing the Same Issues Again and Again

Spilled coffee still on the carpet? Fingerprints on glass doors? Overflowing bins? If you’re constantly noticing repeat issues, it’s a clear sign that your cleaning provider isn’t following through properly. Commercial cleaning should be systematic and consistent.

You shouldn’t have to remind someone to do their job.

2. Staff Are Complaining About Cleanliness

Your team spends hours in the workplace every day, so if they’re noticing dirty desks, bathrooms, or kitchens, they’re likely to say something. A few comments here and there might not seem like a big deal, but ongoing staff complaints usually point to deeper cleaning performance issues.

Plus, poor hygiene can impact morale, productivity, and even health.

3. Missed Appointments or Unreliable Attendance

A cleaner who shows up late, cancels frequently, or rushes through the job isn’t protecting your business. A reliable cleaning schedule is essential to keep bacteria, allergens, and dust at bay, especially in high-use spaces like bathrooms, meeting rooms, and shared kitchen areas.

Missed cleans = missed standards.

4. You’ve Found Compliance or Health Issues

If you've failed an inspection, had customer complaints, or noticed compliance problems with cleanliness (particularly in sectors like hospitality, healthcare, or childcare), your current cleaner is putting your business at risk.

A professional commercial cleaner should understand your industry’s hygiene requirements and deliver a service that helps you meet them.

5. You’re Not Getting What You Paid For

You might be paying for daily office cleaning, but if tasks are being skipped or the quality is inconsistent, it’s time to question the value. Are you getting the level of service outlined in your contract?

Here are a few questions to ask yourself:

• Are cleaning supplies regularly replenished?

• Are high-touch surfaces sanitised?

• Are floors vacuumed and mopped properly?

• Are you receiving reports or updates from the cleaning company?

If the answer is no, it’s worth exploring better options.

Ready for a Cleaning Company That Actually Delivers?

Clean Feeling provides reliable, high-quality commercial cleaning services to Mackay businesses—big or small. Whether you manage an office, medical clinic, gym, or retail space, our team is committed to doing the job properly every time.

Schedule a consultation today and see why Mackay businesses trust Clean Feeling.

Key Takeaways

• Repeat issues, staff complaints, or inconsistent attendance are signs your cleaner isn’t performing.

• A good commercial cleaner should help your business stay safe, hygienic, and compliant.

• Clean Feeling offers reliable, tailored cleaning solutions for Mackay workplaces.

FAQ: 

How often should a commercial cleaner attend my premises?
This depends on your industry and space. Offices might need daily or a few times per week, while gyms and medical clinics typically require daily service.

What should be included in commercial cleaning?
This can vary, but it generally includes vacuuming, mopping, sanitising high-touch surfaces, emptying bins, and restocking consumables.

Is it rude to switch cleaning companies?
Not at all. If your current cleaner isn’t meeting expectations, your priority is protecting your team, clients, and business.