Privacy Policy

Clean Feeling respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, submit an enquiry, request a quote, contact us, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Who we are

This website is operated by Clean Feeling, a commercial cleaning business servicing Brisbane and Mackay. 

2. What information we collect

We may collect personal information such as:

  • your name

  • phone number

  • email address

  • business name

  • address or service location

  • details about the services you enquire about

  • any other information you provide through our website, contact forms, email, phone calls or other communications

We may also collect non-identifying website usage data such as:

  • IP address

  • browser type

  • device type

  • pages visited

  • time spent on pages

  • referring website

  • actions taken on our website

3. How we collect your information

We may collect your information when you:

  • fill out a contact form

  • request a quote

  • call or email us

  • interact with our website

  • engage with our advertising

  • communicate with us through social media or other channels

We may also collect information through cookies, tracking tools, pixels and similar technologies.

4. How we use your information

We may use your personal information to:

  • respond to your enquiries

  • provide quotes and services

  • communicate with you about your enquiry or account

  • improve our website, services and customer experience

  • understand how users interact with our website

  • measure the performance of our marketing

  • show you relevant advertisements on platforms such as Google and Meta

  • comply with legal obligations

5. Cookies, pixels and retargeting

Our website may use cookies, Meta Pixel, Google Ads tracking, Google Analytics, and similar technologies to collect information about how users interact with our website.

These technologies may be used to:

  • understand website traffic and user behaviour

  • track conversions and enquiries

  • improve our advertising

  • deliver remarketing or retargeting ads to people who have previously visited our website

This means you may see Clean Feeling ads on platforms such as Facebook, Instagram, Google, YouTube, or across the Google Display Network after visiting our website.

These third-party providers may use cookies or similar technologies to collect or receive information from our website and elsewhere on the internet, then use that information to provide measurement services and targeted advertising.

You can control or disable cookies through your browser settings. You can also manage ad personalisation settings through your Google or Meta account preferences.

6. Disclosure of personal information

We may disclose your personal information to trusted third parties where reasonably necessary, including:

  • website hosting providers

  • CRM or enquiry management platforms

  • email and communication providers

  • analytics providers

  • advertising platforms such as Meta and Google

  • professional advisers

  • contractors or service providers who help us operate our business

  • government or regulatory bodies where required by law

We do not sell your personal information.

7. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

9. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or policies of those third parties.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with the revised effective date.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Clean Feeling

Phone: 07 4998 5250

Email: admin@cleanfeeling.com.au

Postal Address: PO Box 3693, Mackay North, QLD 4740

Office Hours: Mon - Fri, 9am - 4pm

Office: Shop 2, 45 River Street, Mackay QLD 4740